Glossary

Accounts Receivable Aging

What accounts receivable aging is, how an AR aging report is bucketed, how to use it for collections, how it relates to DSO, and why staffing invoices age.

Applicant Tracking System (ATS)

What an applicant tracking system (ATS) is, how it works, and how a staffing agency ATS differs from the one an employer uses to fill its own jobs.

Attendance Point System

How an attendance point system works, a sample point chart, what makes one legal, and how staffing agencies adapt points for Crew Members across clients.

Backfill

What backfill means for a job and in staffing: backfilling a position vs a same-day shift, how agencies backfill no-shows fast, and backfill vs redeployment.

Bill Rate

A bill rate is what a staffing agency charges per hour of Crew Member work. How to calculate it from pay rate, burden and markup, with a free calculator.

Buddy Punching

What buddy punching is, why it costs staffing agencies twice, how to spot it, and how geofenced clock-in with a photo prevents time theft at the job site.

Burden Rate

A burden rate is what a staffing agency pays on top of wages: payroll taxes, unemployment, workers' comp and benefits. How to calculate it, with an estimator.

Candidate Pipeline

What a candidate pipeline is, the stages staffing agencies use from application to ready to work, how it differs from a recruiting funnel and how to measure it.

Candidate Rediscovery

What candidate rediscovery is, how staffing agencies search past applicants and former Crew Members before advertising, and how it differs from redeployment.

Co-Employment

Co-employment in staffing explained: who does what between agency and client, how it differs from joint employment, the real risks, and how to keep lines clear.

Consolidated Invoice

What a consolidated invoice is, how rollup invoicing works for multi-site staffing clients, what it should show, and where consolidated invoicing goes wrong.

Contingent Workforce

What a contingent workforce is, who counts as contingent, how contingent workforce management works with an MSP and VMS, and how to audit one.

Conversion Fee

A conversion fee is what a client pays a staffing agency to hire a temp directly. The common fee structures, how to set yours, and where agencies lose it.

Credentials Verification Organization (CVO)

What a credentials verification organization (CVO) is, what it verifies, how NCQA certification works, and what CVO credentialing means for healthcare staffing.

Direct Sourcing

What direct sourcing is, how branded talent pools and payrolling work together, what it means for staffing agencies, and how agencies compete with it.

Dispatch

What dispatch means in a staffing agency, how branch and app-based dispatch differ from scheduling, what a good dispatch includes, and where it goes wrong.

DNR (Do Not Return)

What DNR (do not return) means in staffing, how a client DNR differs from an agency do-not-place list, how to measure DNR rate, and the mistakes to avoid.

Double Time Pay

What double time pay is, when California requires it, whether holiday pay is double time, how to calculate it, and how agencies should bill those hours.

Earned Wage Access

Earned wage access and on-demand pay explained for staffing agencies: how it works from approved hours, what it costs, where the law stands, and what to watch.

Employer of Record vs PEO vs Staffing Agency

Employer of record vs PEO vs staffing agency: who finds the worker, who is the legal employer, how each is priced, and when a business should use which one.

Fall-Off

What a fall-off is in staffing and recruiting, how placement guarantees handle it, how to calculate fall-off rate, and how agencies prevent failed placements.

Fill Rate

Fill rate is the share of requested shifts or positions a staffing agency fills. The formula, the versions clients measure, and what drags it down.

Geofencing

Geofencing checks that a Crew Member is at the job site when they clock in and out. How a geofence time clock works, where it fails, and how to set the radius.

Gross Margin

Gross margin is what a staffing agency keeps from the bill rate after pay and burden. How to calculate it, how it differs from markup, and what erodes it.

Healthcare Credentialing

What credentialing in healthcare means, what a credential file includes, the process for staffing agencies, and how agencies keep clinicians ready to place.

Holiday Pay

What holiday pay is, whether federal law requires it, how holiday pay is calculated, whether temps get it, and how staffing agencies bill holiday hours.

I-9 Reverification

I-9 reverification explained: when Supplement B is required, who never needs reverifying, how to complete it, and how staffing agencies keep track of the dates.

Job Order

A job order is a client's request to a staffing agency to fill shifts. What it should include, how it differs from a requisition, and where it goes wrong.

Job Requisition

What a job requisition is, what it includes, how it differs from a staffing job order, and how a client's requisition reaches the agency through a VMS.

Light Duty

What light duty work is, how return-to-work light duty works under workers' comp, whether you can refuse it, and how staffing agencies find light-duty work.

Markup

Markup is the percentage a staffing agency adds to the pay rate to set the bill rate. Calculate it free, and see why a 50% markup is not a 50% margin.

Master Vendor vs Vendor Neutral

Master vendor vs vendor neutral MSP explained: who sees orders first, how agencies get paid, hybrid programs, and how staffing agencies win work in each model.

Missed Punch

What a missed punch is, how to fix it with a correction and approval, whether employers can penalize it, and how to cut missed punches with reminders.

MSP (Managed Service Provider)

An MSP (managed service provider) is the company a client hires to run its contingent staffing program: it picks agencies, sets rules and manages the VMS.

No Call No Show

What a no call no show (NCNS) means in staffing, how many can lead to termination, when it counts as job abandonment, and how agencies respond on the day.

No-Show

A no-show is a confirmed Crew Member who never arrives. What it costs a staffing agency, how to respond minute by minute, and how to stop the next one.

On-Call Pay

On-call pay explained: when federal law makes on-call time paid work, how call-back pay differs, how it affects overtime, and what agencies should bill.

Payroll Funding

Payroll funding for staffing agencies explained: how invoice factoring covers weekly payroll, what it costs, recourse vs non-recourse, and what funders check.

Payrolling

Payrolling is when a client picks the worker and a staffing agency employs and pays them. How it works, how it compares with a PEO or EOR, and how to price it.

PBJ Reporting (Payroll-Based Journal)

PBJ (Payroll-Based Journal) reporting explained: CMS requirements, quarterly deadlines, meal break rules, and what staffing agencies must give nursing homes.

Placement Fee

What a placement fee is, how direct hire placement fees are calculated from salary, contingency vs retained, how guarantees work, and when the fee is due.

Predictive Scheduling

Predictive scheduling and fair workweek laws: where they apply, advance notice, predictability pay, clopening rules and what they mean for staffing agencies.

Primary Source Verification

Primary source verification (PSV) explained for healthcare staffing: what counts as a primary source, how to verify licenses, Nursys and what facilities expect.

Program Fee (VMS Fee)

A VMS or MSP program fee is a percentage taken from what a staffing agency bills through a client's program. How it works, what it costs and who pays it.

Rate Card

A rate card sets the approved pay or bill rates for each role a client buys from staffing agencies. How client and agency rate cards work, with an example.

Recruitment Process Outsourcing (RPO)

What recruitment process outsourcing (RPO) is, how it differs from a staffing agency and an MSP, how RPO is priced, and when companies use both.

Redeployment

Redeployment moves a Crew Member from an ending assignment straight onto a new one. What it means for an agency, and how to measure your redeployment rate.

Reporting Time Pay

Reporting time pay explained: how California calculates it, which states require show-up pay, and who pays when a staffing client cancels a shift at the door.

Resume Parsing

What resume parsing is, how a resume parser reads a resume into a candidate record, what goes wrong, and why it matters for staffing agencies at volume.

Right to Represent

What a right to represent (RTR) is in recruiting, what it should include, why clients and VMS programs require one, and how it settles duplicate submissions.

Shift Bidding

What shift bidding is, how shift bids work, the main types, pros and cons, and how staffing agencies post open shifts and let Crew Members claim them.

Shift Differential

A shift differential is extra pay for nights, weekends or holidays. How it works, how staffing agencies should bill it, and a calculator for pay and bill rates.

Shift Swap

What a shift swap is, how shift swapping works with approval, what a swap policy should include, and how staffing agencies handle swaps with clients.

Show-Up Rate

What show-up rate means in staffing, how to calculate it, how it differs from fill rate and no-show rate, and the steps agencies use to raise it across clients.

Source of Hire

What source of hire means, how staffing agencies track which job boards, referrals and walk-ins produce hires, and how to work out cost per hire by source.

SOW Staffing

What SOW staffing is, how a statement of work differs from time-and-materials staffing, how SOW is priced, and when clients move work to an SOW.

Split Shift

What a split shift is, whether you get paid for the gap, how the California split shift premium is calculated, and what it means for staffing agency pricing.

Staffing Agency Insurance

Staffing agency insurance explained: the policies agencies need, why workers' comp costs most, what clients require on a COI, and how to keep premiums down.

Staffing Agency License

Do you need a staffing agency license? What US agencies register for, which states add a staffing or temp agency license, and where healthcare adds more rules.

Staffing Agreement

What a staffing agreement is and what an agency contract should cover: rates, payment terms, responsibilities, insurance, conversion and cancellation fees.

Submittal

What a submittal is in staffing, how it differs from an application, how to calculate submittal-to-interview ratios, and the mistakes that cost agencies trust.

Supplier Scorecard

What a supplier scorecard is in a staffing MSP program, the measures it tracks, how it sets an agency's tier, and how to know your numbers before the review.

SUTA Tax

SUTA tax explained: how state unemployment tax is calculated, SUTA vs FUTA, why staffing agencies pay higher rates, and how to keep the rate down.

Swing Shift

What a swing shift is, typical swing shift hours, whether swing shifts pay more, what a rotating swing shift means, and how agencies fill them.

Talent Pool

What a talent pool is, the difference between active, warm and dormant candidates, and how staffing agencies fill orders faster from people they already know.

Tiered Supplier

What a tiered supplier is in a staffing program, how tiered order release works in an MSP or VMS, and how staffing agencies move up from Tier 2 to Tier 1.

Time Clock Rounding

Time clock rounding explained: the 7-minute rule, what federal law allows, where states are stricter, and why many staffing agencies now pay to the minute.

Time to Fill

Time to fill is how long a staffing agency takes to fill an order, from request to a confirmed Crew Member. How to measure it, and why it is not time to hire.

Vendor on Premise (VOP)

What vendor on premise (VOP) staffing is, what the on-site agency does, how it compares with an MSP and master vendor, and what it takes to run one well.

VMS (Vendor Management System)

VMS stands for vendor management system: the software a client uses to post job orders to staffing agencies, collect submittals, approve time and pay invoices.

Workers' Comp Class Codes

How workers' comp class codes work for staffing agencies: how temp Crew Members are coded, how codes set your premium and burden, and the common mistakes.