Supplier Scorecard
What a supplier scorecard is in a staffing MSP program, the measures it tracks, how it sets an agency's tier, and how to know your numbers before the review.September 24, 2026
2 min read
VMS & MSP
Written by the NextCrew team
Definition
A supplier scorecard is the report an MSP or client uses to rate each staffing agency on its program, usually monthly or quarterly. It measures results such as fill rate, time to submit, how many submitted candidates are hired, assignment completion and compliance, and the score decides the agency's tier and share of orders. It is also called a vendor scorecard.
What it means in practice
The scorecard is how an MSP decides who sees orders first. Programs weigh the measures differently, and the supplier agreement usually says which ones count. Common measures:
- Fill rate. The share of released orders or positions the agency fills. See fill rate.
- Speed. Time to submit a first qualified candidate, and time to fill.
- Quality. How many submitted candidates are interviewed and hired, and how many finish the assignment.
- Reliability. No-shows and early ends to assignments.
- Compliance and billing. Background checks, credentials and documents complete on time, and invoices that match approved hours.
Scores are often reviewed in a quarterly business review, where moves between tiers are decided. See tiered supplier.
Example
Illustrative example: an MSP scores its agencies each quarter. One agency fills 92% of the orders it accepts but takes two days to submit candidates; another fills 80% and submits within four hours. The program weights speed heavily, so the second agency keeps its Tier 1 place and the first is asked to improve its time to submit.
How NextCrew fits
NextCrew does not produce the MSP's scorecard. The Fill Rate widget and Fill Ratio report show your own fill performance, so you know the numbers a scorecard looks at before the review, and VMSpark brings orders released to you in VMS programs into NextCrew.
Related terms
- Tiered supplier: how the score moves an agency between tiers.
- MSP: the provider that usually runs the scorecard.
- Fill rate: the measure most scorecards lead with.
- Staffing agreement: including the supplier agreement that sets the scorecard terms.
- Time to fill: the speed measure behind many scores.
Go deeper
Read our guide to VMS and MSP in staffing.