How HospitalityStaff came back nationwide without a single office
After 23 years in hospitality staffing, the pandemic shut HospitalityStaff down. The team rebuilt on NextCrew and reopened nationally as the markets returned, with recruiting, booking, timekeeping and billing on one app-based platform.
At a glance
- Industry
- Hospitality staffing
- Headquarters
- Jacksonville, Florida
- NextCrew customer since
- 2021
- Uses
- Recruiting & Onboarding, Job Management & Scheduling, Timesheets, Invoicing, NextCrew app
- Partner
- Everee (payroll)
Back in business, built a new way
National presence
Reopened across the country as the markets returned.
No offices needed
Runs nationally without the brick and mortar of the old business.
One platform
Recruiting, onboarding, booking, timekeeping and billing in one place.
The short version
How did HospitalityStaff reopen without offices?
HospitalityStaff is a Jacksonville-based hospitality staffing agency with more than two decades in the business. When the pandemic closed its national office network, the leadership team rebuilt the company on NextCrew. Because Crew and clients work through an app instead of an office, the agency reopened quickly and now runs nationally without physical branches.
Offices, office staff and paper
For 23 years, HospitalityStaff ran the traditional way: a network of offices across the country, office staff in each one, and paper at every step.
When the pandemic hit hospitality, the business closed within a few months. Offices, staff and Crew were gone.
Rebuilt on an app, not on offices
The team regrouped with a few managers and investors and rebuilt from the ground up, this time on an app-based platform instead of offices.
- Recruiting and onboarding moved into the NextCrew app, so new Crew Members join without coming into an office. Recruiting & Onboarding
- Booking runs through NextCrew, with instant responses and notifications for Crew and clients. Job Management & Scheduling
- Timekeeping replaced the paper handling of the old business. Timesheet Management
- Billing comes from the same system. Invoicing
- Payroll runs through Everee. Everee integration
“Since we are now working with an App based platform this allowed us to reopen quickly as the markets returned. Back again, with a national presence but without the brick and mortar.”
“The NextCrew system allows us to attract both workers and clients who want to move forward with technology, get instant response, timely notifications, and lose the paper handling mess of previous times.”
Support and training from people who know staffing
Rebuilding a company is hard enough without learning new software alone. HospitalityStaff worked with the NextCrew team through setup and training, and still does.
“Excellent support, Great training, a Wonderful owner and operations staff, Nice people, all around Pleasure to work with. Jump on board – Can’t recommend them enough!!”
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