Nextcrew Logo
NextCrew Logo
Twilio

Text From Your Own Number. Keep Every Reply.

Connect your own Twilio account and every message NextCrew sends can go by email, text, push — or all three. Replies land on the Crew Member's profile.

Request a Demo See How It Works
A NextCrew message sent by email, text and push, with the Crew Member's reply captured on their profile

3 channels

Email, text and push from one message

Your number

Texts come from your agency

Replies

Captured on the Crew Member's profile

No markup

You pay Twilio directly

ABOUT THE INTEGRATION

What Is Twilio — And Why Does It Matter?

Twilio is the messaging platform a large share of business SMS runs on — including many of the texting tools agencies already pay for. Twilio was named a Leader in the 2026 Gartner® Magic Quadrant™ for CPaaS, its fourth consecutive year.

Crew don't all answer the same way. Some read push notifications, some only reply to texts, some want it in writing by email. Covering all three usually means separate tools and separate histories — and a reply sitting in a system nobody thinks to check when a shift is disputed three weeks later.

Messaging runs across the platform — job management and scheduling is what most texts are about, Crew self-service is where the profile and its message history live, and every live connection is listed in the integrations marketplace.

KEY BENEFITS

Why Agencies Connect NextCrew And Twilio

One Message, Three Channels, One Record

Write it once and choose email, text, push, or all of them. Whichever a Crew Member answers on, the thread sits on their profile — so the conversation is documented instead of scattered across apps.

Your Twilio Account, Your Number, Your Rates

Texts go out from your agency's own number, and you pay Twilio directly at Twilio's published rates. NextCrew doesn't resell messages or add a per-message markup.

REPORTING

See Which Channel Your Crew Actually Answer

Because all three channels run through NextCrew, the volume is measured in one place. The Communication Trend view shows how much you sent on each channel, so you can spend on the one your Crew respond to instead of guessing.

NextCrew Communication Trend report showing message volume by channel
HOW IT WORKS

Four Steps to Texting From Your Own Number

Connect your Twilio account

Open the App Marketplace in NextCrew, add your credentials and pick the number that texts send from.

Switch on Listen For Replies

One toggle in the Twilio settings. It is what brings text replies back into NextCrew.

Send from anywhere in NextCrew

Every message offers email, text and push. Pick one, or send all three at once.

Replies land on the profile

Sent messages and replies sit on the Crew Member's record, where anyone picking up the conversation can see them.

FAQs

Twilio Integration FAQ

Yes, as long as Listen For Replies is switched on in your Twilio settings. Push replies come back too. Email replies do not — so if you need the response on the record, send by text or push.
Yes. You connect your own account, which is what lets you send from your own number and pay Twilio's rates directly.
Yes. You choose the number in your Twilio account, and that is the number your Crew see when a text arrives — so replies come back to you, not to a shared shortcode nobody recognizes.
Yes. Twilio supports porting an existing business number in, so Crew who already have your office number saved keep texting the same one.
Yes. Each office can send from its own number, so a Crew Member in one market isn't getting texts from a number three states away.
Yes. Twilio adds text alongside push and email — it doesn't replace either. Every message lets you choose which channels to use.
Push notifications need the app; text and email don't. That is the main reason agencies turn text on — it reaches everyone, including the people who never installed anything.
US carriers require A2P 10DLC registration before a business can send text at volume. You complete that with Twilio as part of setting up your account, and we have step-by-step guides that walk you through it.
Any agency whose Crew answer texts faster than anything else — and who wants those conversations documented in the same place as the shift they relate to.

Your Crew Already Answer Texts. Make Them Count.

See how NextCrew and Twilio put every message and every reply on one record.

Request a Demo